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Warranty conditions

Oberwerth extended warranty: "Lifetime warranty" after registration

Voluntary lifetime warranty for all our bags (not half cases & accessories) from B&F Oberwerth GmbH & Co KG (hereinafter also referred to as "Oberwerth") after the expiry of the 2-year statutory dealer warranty. This warranty applies to all functional aspects of the bags and does not apply to cosmetic wear, improper use or misuse of the bags. It also does not apply to damage caused by the negligence or oversight of third parties, in particular transportation damage.

Our bags are made of different types of leather. Leather is a natural product that can discolor, fade or change, especially under the influence of skin contact, light and water or unsuitable cleaning agents. This damage and any resulting cracks or breaks in the leather are also not covered by our guarantee.

In order to claim under the guarantee, the bag to be registered must have been placed on the market by B&F Oberwerth GmbH & Co KG. Claims under this guarantee can only be made if the Oberwerth product is registered within 8 weeks of purchase (in addition to the serial number, the purchase receipt including date of purchase is required as proof).

We give a 5-year guarantee on our half cases and accessories. To claim under the guarantee, we require the original proof of purchase.

Warranty of B&F Oberwerth GmbH & Co KG, Friedrich-Mohr Str. 13, 56070 Koblenz:

For selected bags, which at the time of purchase on the Oberwerth website (www.oberwerth.com) in the registration list at the time of purchase and registered within 8 weeks of purchase, B&F Oberwerth GmbH & Co. KG grants the consumer an independent, lifelong warranty extension from the expiry of the 2-year statutory dealer warranty, without prejudice to the existing statutory rights in respect of material defects and defects of title.

Should the product show defects during this guarantee period as a result of a material or manufacturing fault, it will be repaired by us free of charge at our discretion or replaced by a defect-free product. The lifetime warranty does not cover cosmetic wear and tear, improper use or misuse of the product, damage caused by negligence or third party error.

The prerequisite for claiming the "lifetime warranty extension" for bags and the "5-year warranty" for half cases & accessories is proof of the date of purchase by presenting the original purchase receipt (cash register printout) and the warranty confirmation, which is created during registration and sent to the e-mail address you have provided.

The warranty service must be carried out by Oberwerth GmbH & Co KG. The defective product must be sent to Oberwerth. Costs for repairs not carried out by Oberwerth will not be reimbursed.

The warranty does not cover damage, defects or malfunctions caused by improper operation or handling, impact, dropping or contamination, for example due to moisture, sand, dust, dirt, leaking batteries or the use of unsuitable care and cleaning agents.

The warranty also does not cover damage caused or increased by improper repair attempts.

The warranty does not cover the repair, maintenance or replacement of parts whose damage or wear and tear is a regular consequence of normal use.

The warranty is void if modifications have been made to the product without the express permission of the manufacturer.

The warranty is also void if the model name and/or serial number have been removed, altered or made illegible. The serial number is sewn into the inside compartment of every Oberwerth bag. If you cannot find a serial number here, you can return your bag by sending your proof of purchase and your personal details to info@oberwerth.com independently. Please note that in such cases your details will be processed manually and registration may take a few days.

The warranty is not transferable. The warranty only covers those Oberwerth products for which the lifetime warranty extension has been issued and which were selected in the registration list at the time of purchase. The warranty does not apply to used and/or privately purchased goods. B&F Oberwerth GmbH & Co KG shall only be liable for damages on the basis of mandatory statutory regulations, in particular in accordance with the provisions of the Product Liability Act, but not limited to this. In particular, the warranty claim does not include a claim for compensation due to destroyed films or memory cards, uselessly spent development costs, loss of data, batteries, travel expenses, loss of earnings, fees or other consequential damages in any form caused by the material defect.

We are not bound by any further promises, in particular guarantees given expressly or impliedly by third parties, but only by the party who has given the further promise. If the buyer has purchased the Oberwerth product as a consumer within the meaning of the law, the resulting statutory claims for defects against the seller are not limited by this guarantee.

Important notes:
Please keep the registration confirmation and the proof of purchase in a safe place. B&F Oberwerth GmbH & Co KG is not liable for their loss and does not issue duplicates.
By registering, the customer agrees to the storage of their personal data by B&F Oberwerth GmbH & Co KG. This data will only be used for our own communication with the customer and will not be passed on to third parties.

In the event of a necessary repair, please send the product securely packaged with a detailed description of the fault as well as a completed warranty card, proof of purchase, e-mail confirmation and, if applicable, demo images to the above address. In your own interest, please ensure that the shipment is adequately insured. Oberwerth GmbH will not accept any shipping costs after the two-year statutory dealer warranty period has expired and will only accept free returns within Germany. Shipments outside Germany will be sent at cost price.

Should B&F Oberwerth GmbH & Co. KG determine that a product sent in is not eligible for free service under these warranty conditions, the customer will be informed of this, stating the expected repair costs. If the customer does not place a corresponding repair order within two weeks, the Oberwerth product will be returned to the customer unrepaired.